Kismet Crown Gift Items

                                 Refunds/Returns Policy                           

 

Please contact our Customer Services Dept. with issues regarding refunds or returns. We will provide you with options and assist you any way we can. If you have received a product in damaged condition, we will send a replacement or refund at our discretion. Shipping Fees Are Not Refundable. Please notify us within 3 days of receipt of your damaged item for a Return Authorization Number. We will Not accept unauthorized returns. Items must be returned in their original box. Any damage that occurred After the items has been used is Not returnable to us. If you are simply not satisfied with your purchase and wish to return the item for a refund, please contact us within 3 days of receipt. A Return Authorization Number must be issued by our return department before any returns will be accepted. Please be aware that non-defective merchandise refunds will be the sum of the original price paid, less all shipping and handling fees and a 30% restocking fee. We are not responsible for the cost of return shipment. All refunds will be issued by the same means of payment (i.e. We Do Not issue the refund in the form of a check if the original payment was made with Pay Pal). Non-defective merchandise and packaging must bear no marking  or otherwise defaced upon receipt by Kismet Crown Gift Items. 

Exchange: All items are inspected for damage prior to shipment. If any damage occurs, please notify us within 3 days of receiving the damaged item. You must provide photographs of your damaged item in order to file a claim. Please allow two weeks for damaged item claims to be processed. Any claim filed after 3 days of receipt of an item will be Refused.

All Returned Merchandise must be mailed to: Kismet Crown Gift Items

                                                                               2106 West Pine Ave.

                                                                               Enid, Oklahoma 73703